FAQ’s

1. How do I place an order on Baangdoo?

To place an order on Baangdoo, browse our selection of mobile covers, select the desired design and model, and add it to your cart. Proceed to checkout, provide your shipping details, and complete the payment process.

2. How will I know if my order has been placed successfully?

Once your order is successfully placed, you will receive an email confirmation containing the details and a unique order ID.

3. How do I receive my order?

Your order will be delivered to the shipping address provided during checkout. We will provide you with tracking information to monitor the delivery progress.

4. I attempted to pay with my Debit Card/Credit Card/Net Banking, but the order failed, and my money was deducted. What should I do?

In failed transactions, the deducted amount is usually reversed to your account within a few working days. If the issue persists, kindly contact our customer support for assistance.

5. How can I check the status of my order?

You can track the status of your order by logging into your Baangdoo account and visiting the ‘Order History’ section. Additionally, we will keep you updated through email notifications.

6. Is it secure to shop online using Net Banking, Debit Card, or Credit Card?

Yes, we prioritize the security of your payment information. We use encrypted connections and secure payment gateways to ensure safe transactions.

7. Why don’t I see the Cash on Delivery (COD) option during checkout?

The availability of COD depends on your location and the products you’ve selected. Not all items or areas might be eligible for COD.

8. Are there any hidden charges in my order?

No, we believe in transparency. The total amount displayed during checkout includes all charges, including taxes and shipping fees.

9. My payment failed. What should I do?

If your payment was unsuccessful, please retry the transaction using an alternative payment method. If the issue persists, contact your bank or contact our customer support.

10. How long does delivery take for my order?

The delivery time depends on your location and the shipping method chosen. Generally, orders are delivered within a specified time frame mentioned during checkout.

11. Are there any additional shipping charges?

Shipping charges may vary based on your location and the selected shipping method. Any applicable charges will be displayed during checkout.

12. How can I track my order?

You can track your order by logging into your Baangdoo account and navigating to the ‘Order History’ section. You will also receive tracking information via email.

13. What if my order still needs to be delivered?

In the rare event of an undelivered order, please get in touch with our customer support, and we will assist you in resolving the issue promptly.

14. How do I initiate a return or exchange for my product(s)?

To initiate a return or exchange, please visit our ‘Returns’ page and follow the instructions. We have a hassle-free return process.

15. How can I cancel my order?

You can cancel your order by logging into your Baangdoo account, going to the ‘Order History’ section, and selecting the cancel option for the specific order.

16. What are the terms and conditions for obtaining a refund?

Our refund policy is outlined in our website’s ‘Refund Policy’ section. It covers conditions for eligibility and the refund process.

17. Under what circumstances are courier charges refunded?

Courier charges may be refunded if the return or cancellation is due to an error on our part or a defective product.

18. How long does the online refund procedure take?

Refund processing times vary based on the payment method used. Generally, refunds are initiated within a few business days of receiving the returned item.

19. I am still waiting to receive my refund. What should I do?

If you haven’t received your refund within the expected time frame, please get in touch with our customer support for assistance.

20. Do you accept bulk orders or offer custom products?

Yes, we do accept bulk orders and offer customization options. Please reach out to our customer support for more information.

21. Will I receive marketing emails after registering on Baangdoo?

We respect your privacy. You will only receive marketing emails if you choose to subscribe to our newsletter during the registration process.

22. I forgot my password. How can I reset it?

To reset your password, click the ‘Forgot Password’ link on the login page. Follow the instructions provided to reset your password.

23. Can I order without a price tag or invoice for gifting purposes?

Yes, we can accommodate special gifting requests. Please mention your preferences during checkout or contact our customer support for assistance.

24. Is there a way to try the product before making a purchase?

Currently, we do not offer a trial period for products. However, we provide detailed product descriptions and images to help you make informed decisions.